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Privacy Policy

Effective Date: 07/04/25

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At Signature and Silence, we are deeply committed to protecting the privacy, discretion, and trust of our clientele. As a refined and intentional brand, we treat your personal information with the same grace and care with which we curate our offerings.

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What Type of Information Do We Collect?

We collect both personally identifiable information (PII) and non-personal information, including but not limited to:

  • Full name, email address, mailing address, phone number

  • Billing and payment details (processed securely via third-party providers)

  • Login credentials, if you create an account

  • IP address, device information, browser type, and location

  • Interaction data including page visits, time spent on site, and product preferences

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How Do We Collect Information?

Information may be collected in the following ways:

  • Direct Input: When you fill out forms, sign up for our newsletter, make a purchase, or book a service

  • Automated Technology: Via cookies, pixels, and analytics tools that track your behavior and preferences

  • Third-Party Integrations: Such as payment processors, booking tools, or email marketing services, where you voluntarily provide information

 

How Do We Store, Use, Share, and Disclose Personal Information?

  • Your data is stored securely on Wix servers, protected by SSL encryption, firewalls, and industry-standard security protocols.

  • If you’ve signed up for an account or mailing list, your data is stored until you opt-out or request deletion.

In addition:

  • We use your information to fulfill purchases, deliver services, personalize user experience, and share occasional updates.

  • We may share data with third-party service providers who assist in site operation, payment processing, email marketing, or analytics—only to the extent necessary and under strict confidentiality agreements.  We may share your information with trusted service providers solely to support operations such as:

  • Payment processors (e.g., Stripe, PayPal)

  • Wix for website and data hosting

  • Email marketing platforms (e.g., Wix Email, Mailchimp)

  • Analytics and advertising tools (Google Analytics, Meta/Facebook Ads)​

  • We do not sell or rent your personal information, ever.

  • Disclosures may occur only as required by law, legal process, or to protect the rights of Signature and Silence.

 

How Do We Communicate With Our Site Visitors?

We may contact you to:

  • Confirm purchases, bookings, or transactions

  • Provide updates about your order or service

  • Share brand updates, product launches, or invitations to exclusive experiences (with your consent)

  • Respond to inquiries or customer service needs

These communications may be sent via email, SMS, or phone, depending on the method you’ve opted into or initiated.

 

How Do We Use Cookies and Other Tracking Tools?

We use cookies and similar tracking technologies to:

  • Offer a seamless, tailored browsing experience

  • Monitor site performance and understand user preferences

  • Retarget visitors with curated ads or promotions through third-party platforms (e.g., Google Ads, Facebook)

You may adjust your cookie preferences via your browser settings at any time.

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 U.S. (CCPA):

You have the right to:

  • Request access to personal information we hold

  • Request deletion of your personal data

  • Opt out of the sale of your information (we do not sell it)​

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Additional Terms ​

Overview

  • This website is owned and operated by Signature and Silence. These terms govern your use of our website and any transactions or communications with us.

 

Intellectual Property

  • All content, graphics, branding, products, and written material on this site are the exclusive property of Signature and Silence and may not be copied, reproduced, or used without written consent.

 

Products & Services

We reserve the right to:

  • Refuse or cancel orders at our discretion

  • Update product details, pricing, and availability without notice

  • Limit purchase quantities for certain exclusive items

 

Payments and Billing

  • All payments are securely processed through third-party providers (e.g., Stripe, PayPal). Signature and Silence does not store your credit card information. You agree to provide accurate billing information for any purchases made.

 

Refunds & Cancellations

Due to the customized and high-quality nature of our offerings:

  • All sales are final unless otherwise stated

  • Refunds or exchanges are not guaranteed and are subject to our discretion​

 

How Can Visitors Withdraw Their Consent?

  • If you no longer wish to receive communications, or you would like to access, correct, or delete the information we have about you, please contact us directly:            contact@signatureandsilence.com​

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